Customer Service Representative (La Vergne, TN)

United States, La Vergne
Cobalt & Specialty Materials

About Umicore

Reducing harmful vehicle emissions. Giving new life to used metals. Powering the cars of the future. As a global materials and technology group, we apply our specialist knowledge to offer materials and solutions that are essential to everyday life. We aim to be a clear world leader in materials for clean mobility and recycling and have turned our sustainability approach into an even greater competitive advantage. With ambitions like this, imagine what you could do?

About Cobalt and Specialty Materials

Mastering the cobalt value chain.  Umicore's expertise covers the sourcing, production, and distribution of cobalt and nickel products.  Umicore's materials are at the heart of products we use every day such as rechargeable batteries, tools, paints, and tires.  Our recycing and refining processes give new life to cobalt and other metals and reduce environmental impacts.  To meet the demands of our customers we cannot stand still.  We need to find new ways of doing things, discover new solutions, and develop new ideas.  Which is where you come in.

What you will be doing

As our Customer Service Representative, you'll be responsible for supporting the sales organization by performing administrative tasks necessary to achieve customer satisfaction and generate revenue. These functions will include:

  • Entering customer orders for chemical and metal products;
  • Obtaining freight quotations;
  • Making freight arrangements for shipments of products to customers;
  • Entering orders for the purchase of goods as needed;
  • Invoicing customers;
  • Filing and recordkeeping for sales activities;
  • Promptly addressing customer requests and questions;
  • Serving as the liaison between the customer and various departments for efficient communications; and,
  • Other duties as assigned.

Who we are looking for

Our success is based on individuals who are ready to make the most of their skills and prepared to tackle any challenges they face.  As well as your high school diploma or equivalent GED, you should have a minimum of two years' experience in a customer service role.  Administrative experience in an industrial field or warehouse is desired, but not required.  We'll also be looking for:

  • Strong computer skills and the ability to learn new systems.  Microsoft Dynamics experience would be helpful.
  • Demonstrated organizational skills.
  • Ability to communicate clearly and professionally through both written and verbal communciations.
  • Problem-solving abilities.
  • Multi-tasking skills.
  • Strong attention to detail and data entry skills.


What we offer

We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of their diverse backgrounds. As you would expect from a world-leading organisation, we will also reward your contribution with a competitive salary and benefits. With all this and more, imagine what you could do?

Additional information

This position is located at the Palm Commodities International, LLC facility in LaVergne, TN.  The facility is a Drug-Free Workplace, and pre-employment drug testing is a prerequisite to hiring.


Our benefits package includes health insurance, company paid life insurance and short-term disability, dental insurance, vision insurance, health savings accounts, flexible spending accounts, voluntary critical illness and accident insurance, a 401K Plan with employer matching and profit-sharing eligibility, and bonuses.  We recognize 11 paid holidays per year and provide a generous allowance for vacation and sick time.


Umicore is an Equal Employment Opportunity Employer and does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status, pregnancy status, or other status protected by law.

If you need assistance applying for this position, please contact Palm HR at




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