Why report a concern at Umicore
Umicore strives to be a reliable organization now and in the future and expects all its employees, representatives and supervisory or management board members to maintain high standards in accordance with its Code of Conduct and the Umicore Way.
Nevertheless, all organizations face the risk of things going wrong from time to time or of unknowingly harboring illegal or unethical conduct. A culture of openness and accountability is essential in order to prevent such situations to occur and to address them when they occur.
Report an incident
You are invited to report concerns or complaints about Umicore's business approach using our grievance contact form. This contact form is intended for the reporting of concerns with regard to possible irregularities in financial, ethical or behavioral matters that infringe our code of conduct.
All complaints can be made anonymously, and will be handled confidentially. The reports will be disclosed internally only to employees on “need to know” - basis.
This specific channel is operated in a secure manner that ensures that the confidentiality of the identity of the reporting person and any third party mentioned in the report is protected, and prevents access thereto by non-authorized staff members.
If you would prefer to speak to someone confidentially, call us and we will be happy to assist you.
+32 (0)2 227 71 11
Ask a question
If you have an ethics or compliance question or an inquiry regarding a company policy, you can ask anonymously and confidentially within the contact form below under 'i have a question'.
Frequently Asked Questions
What should I report ?
Anything that one may have reasonable grounds to suspect, in relation to Umicore, to constitute misconduct wrongdoings, including breaches of legal and regulatory provisions. Some examples are:
- Product safety and compliance
- Protection of the environment and public health
- Protection of privacy and personal data
- Financial services, products and markets and prevention of money laundering and terrorist financing
- Unfair treatments, harassments, infringements of the Code of Conduct.
Who can make a notification ?
Anyone can contact us to report an incident. We value all feedback in order to continuously improve Umicore's transparency.
Why should I report an incident ?
Robust whistleblowing system allows for transparency in our company. It develops effective, accountable and transparent functioning, promotes the rule of law and incorporates Umicore’s values.
What happens to my report once submitted ?
The reporting person receives an automatic acknowledgment of the receipt of the notification if an e-mail address has been provided in the contact form.
After receipt of the notification, a diligent follow-up is executed by the designated department. A reasonable timeframe is foreseen to provide feedback, not exceeding three months from the acknowledgment of receipt.
Do you have a non-retaliation policy ?
Umicore has zero tolerance for retaliation acts.
All forms of retaliations will be prohibited, including threats or attempts of retaliation. This covers, among others, suspension, lay-off or dismissal, demotion, transfer of duties, negative performance assessment or disciplinary measures.
What about the confidentiality ?
The specific channel “report an incident” is operated in a secure manner that ensures that the confidentiality of the identity of the reporting person and any third party mentioned in the report is protected, and prevents access thereto by non-authorized staff members.
Moreover, all complaints can be made anonymously, and will be handled confidentially. The reports will be disclosed internally only to employees on “need to know” - basis.
When will I receive a reply ?
A reasonable timeframe is foreseen to provide feedback, not exceeding three months from the acknowledgment of receipt.