SAP Ariba for Indirect Procurement at Umicore

Digitalization of Indirect Procurement process

Umicore has implemented the SAP Ariba platform to conduct its Sourcing, Contract Management and Supplier Relationship Management business in a digital way. 

Through SAP Ariba, suppliers and buyers are able to connect and do business with each other on an online platform. This improves compliance and makes it possible to do business anytime, anywhere and on any device. 

Suppliers will be invited to connect with Umicore through the SAP Ariba platform.

We are gradually moving with our suppliers to SAP Ariba. The following provides a more detailed overview: 

  • Upstream: The SAP Ariba modules supporting the source-to-contract process is activated as of February 2022 for suppliers collaborating with sites located in Belgium. Other countries will be activated in the course of 2023 and 2024.  
  • Downstream: The modules supporting the procure-to-pay process will be enabled for Umicore’s site in Olen by the end of 2022. The other sites in Belgium and other countries, will be activated in the course of 2023 and 2024. 

Participate on the SAP Ariba platform

In order to participate in events with Umicore, suppliers need to have an SAP Ariba Network account. 

After receiving an invitation e-mail from Umicore, suppliers can decide to either create a new account or log-in with their existing account. 

  • Supplier Account Creation & Account Management
  • Supplier Certification

Participation in sourcing events

Umicore carefully evaluates and selects the suppliers who will be invited via e-mail to participate in a sourcing event (RFx and e-auction). 

A request for information (RFI) is used to explore a particular market and investigate the options that suppliers can offer to support our business. A request for proposal (RFP) is used to obtain price indications and conditions based on predefined requirements. An e-auction is an online, market-driven negotiation based on total value, often used as part of an RFP in the procurement process. 

Additionally for contract signature Umicore asks its suppliers to use the DocuSign application.

Reaching out for support

Umicore has set up multiple support channels, to assist suppliers with issues and questions when collaborating on the SAP Ariba platform:

  • The SAP Ariba Help Center can support suppliers with account-related questions or technical issues. The Help Center is available 24 hours a day, 7 days a week.
  • Content related questions can be tackled by the Umicore contact person.
  • All other questions should be directed to ariba.supplier.support@umicore.com
  • How to navigate in the SAP Ariba Help Center
  • How to call the SAP Ariba Help Center

Frequently Asked Questions

Why SAP Ariba?

What is the SAP Ariba Network?

SAP Ariba Network is a dynamic, digital marketplace where buyers and suppliers collaborate on procurement and supply chain transactions. It allows to quicklier exchange knowledge and information with your trading partners while nurturing long term relationships. It is the largest B2B network, connecting millions of companies in more than 190 countries in the world all on one single platform.

Why should I participate?

Through SAP Ariba, suppliers and buyers are able to connect and do business with each other on an online platform. This improves compliance and makes it possible to do business anytime, anywhere and on any device. It also has the benefit of eliminating manual handling and ensures that our suppliers information exchange is up-to-date and accurate. ​

Do I have to register if I already work with Umicore as a supplier?

Participation on the SAP Ariba Network is mandatory in case you would like to take part in sourcing events. However, if you already use an SAP Ariba supplier account, you could consider re-using this account.

What are the benefits of using SAP Ariba?

  • Being part of a large SAP Ariba B2B community/network could offer new business opportunities within but also outside of Umicore
  • Enhancement of supplier collaboration
  • Procurement related communication with Umicore through one platform (RFx, e-auctions,...)
  • Free of charge to participate in sourcing events over the SAP Ariba Network
  • Simplified sourcing process
  • Easy transfer of data

Getting started

How do I get started?

The start of interaction over the SAP Ariba Network with Umicore begins with an invitation email. Either you will be contacted to participate in a sourcing event, sign a contract or complete a supplier questionnaire or certification. As of that moment, you will be asked to communicate and provide information related to sourcing event to Umicore via the SAP Ariba Network.

How do I register on the SAP Ariba Network?

You can register on the SAP Ariba Network via two different channels:

  1. upon receival of an Umicore invitation email
  2. via the https://supplier.Ariba.com website

For more details on how to register on the SAP Ariba Network, please consult the Supplier support on “Participate on the SAP Ariba platform” on our Supplier Zone.

What if I am already subscribed to the SAP Ariba Network?

If you already have an SAP Ariba supplier account, you could use this account to interact with Umicore. There is no need to create a new account. When receiving the invitation email for a sourcing event, certification or any other questionnaire, you can log in with your existing account details for the first time to connect with Umicore. Umicore proposals and questionnaires will automatically transfer to your existing SAP Ariba account.

Do I need to install additional software or hardware when using SAP Ariba?

SAP Ariba Network is web based. Therefore, all you require to access the platform is a browser and internet access.

For which activities do I need to use SAP Ariba Network with Umicore?

At this moment, Umicore Belgium buyers will use the SAP Ariba Network for sourcing activities with their suppliers. Additionally, questionnaires and certifications will also need to be submitted via the SAP Ariba Network.

How can I change my preferred language?

Please download this manual to change your preferred language in the SAP Ariba user interface and for your email notifications.

Where do I find my SAP Ariba Network ID (ANID)?

When you log in to the SAP Ariba Network, your account's ANID number appears under the account settings icon in the top right. It is also visible at the bottom of every page, to the right of your company's name.

How do I accept your customer trading relationship request / invitation?

A trading relationship invitation begins with an email sent by your customer and directed to either the ANID number of an existing account or a link to set up a new account. This email is an invitation to connect with your customer enabling you to start receiving orders and/or submitting invoices on the SAP Ariba Network. Only the account administrator can click to use an existing account when establishing a trading relationship.

To accept the trading relationship request:

  1. Click the link in the email that says click here to proceed.
    The invitation link then asks you to create new account or use existing account. Select the option which best reflects your situation.

  2. Once logged in, click account settings icon > settings > customer relationships > see your customer under your current relationship

  3. If necessary, select any pending trading relationships and click approve.

How do I view my trading relationships?

To view your trading relationships, follow these instructions:

Click account settings icon > settings > customer relationships

View your pending, current, and rejected relationships under each corresponding heading.

Pricing for suppliers

What costs are associated with enrolling on SAP Ariba Network?

There are no initial costs when enrolling to the SAP Ariba Network. When creating a new SAP Ariba account, you will automatically create a free Standard account. However, you do have the possibility to upgrade your account to an Enterprise account if preferred.

Do I need an upgraded Enterprise account when interacting with Umicore over the SAP Ariba Network?

In this phase of the Umicore SAP Ariba program, it is sufficient for all suppliers to create a free Standard account. Also, participation to sourcing and contracting events is free of charge for Standard and Enterprise accounts.

Supplier education and support

Whom can I contact within Umicore when having questions?

  • The SAP Ariba Help Center can support suppliers with account-related questions or technical issues. The Help Center is available 24 hours a day, 7 days a week.​
  • Content related questions can be tackled by the Umicore contact person.​
  • All other questions should be directed to ariba.supplier.support@umicore.com.​

Are there SAP Ariba Network video tutorials I can consult?

Yes. SAP Ariba created a playlist of "How to" videos for suppliers on YouTube. You can consult them here.

Where can I find additional information on the SAP Ariba Network?

Umicore specific information on the SAP Ariba Network can be found on our Supplier Zone. For additional information provided by SAP Ariba, please use the links below:

Where can I find the SAP Ariba Help Center?

Instructions on how to navigate to the SAP Ariba Help Center and how you can use the knowledge database to resolve issues can be found in the Supplier guideline "How to navigate in the SAP Ariba Help Center" on our Supplier Zone.

Can I call the SAP Ariba Network support team?

Yes. For more details on how to contact the SAP Ariba Network support team, please consult the Supplier guideline “Call the SAP Ariba Help Center” on our Supplier Zone.

What should I do when I encounter issues opening an Umicore specific event with an existing SAP Ariba supplier account?

This problem can have a couple root causes:

  • You are already logged into your existing account and clicked on the link in the email.
    IMPORTANT: the system considers this as a second login attempt. You must either click on the link and log in from there or log in to your account and then navigate to the SAP Ariba Network dashboard.
  • You already have an SAP Ariba site open in another window or tab. Close that other session and try logging in again.
  • You received a certificate error in your browser during a previous attempt to connect to the SAP Ariba Network via https://supplier.ariba.com . Clear your browser's cookie history. Close your browser and try logging in again.
  • In case the above mentioned didn’t work, you can reach out to the SAP Ariba Help Center.

Go further with SAP Ariba Network

What to do if I have created multiple accounts?

In case you have multiple ANIDs (Ariba Network IDs) and you need a way to manage them, please watch this Quick guide on what an ANID is and how to maintain multiple accounts.

How to manage and update my SAP Ariba Network account?

To update your account, you will first need to log-in via https://supplier.ariba.com. By clicking on the icon on the top right corner displaying your initials, you can update the account information, company profile and account settings. More detailed information on how to configure your account according to your needs, can be found on the Account Administration webpage of SAP Ariba.

Any questions about SAP Ariba at Umicore?