Technical Service & Sales Engineer

About Umicore

Reducing harmful vehicle emissions. Powering the cars of the future. Giving new life to used metals. We are the leading circular materials technology company fulfilling its mission to create materials for a better life. With ambitions like this, imagine what you could do?

About Fuel Cell and Stationary Catalysts

High-performance stationary catalysts. Next generation fuel-cell technologies. With clean air and green mobility playing a vital part in protecting the world of tomorrow, our design and production of these sustainable solutions has never been more crucial. Developing innovative products for a broad range of industries, we’re creating a better future by helping customers reach zero emission mobility and power supply. To keep improving the way the world moves we cannot stand still. We need to find new ways to do things, discover new solutions and develop new ideas. Which is where you come in.

What you will be doing

This position exists to ensure the safe, efficient, cost effective and a highly productive work environment when performing requested service and project engineering work at customer facilities. The Technical Service and Sales Engineer is responsible for supporting the commercial engineering projects of the business both inhouse and during contractor execution of work at customer facilities 7 days a week.

The position is responsible for supporting the management and sales of service engineering commercial project efforts in conjunction with the commercial project engineering team. This includes, but is not limited to, commercial sales, fabrication quality inspection of fabricated equipment, providing technical assistance to onsite contractors and customers, creation of processes and work instructions, contract and customer training, detailing special instructions and onsite problem solving as required.

The Technical Service and Sales Engineer is responsible for the planning and execution onsite client activities. These efforts include facilities equipment inspections and operational system evaluation.

• As part of the commercial sales team, work with and support the regional sales and engineering directors in all efforts to manage customer required engineering service work.
• Provide technical expertise and direction to assist to clients to improve client product satisfaction and facilitate successful operation of provided engineering services and products. Ensure good customer relations and maintain open customer communications.
• Define maintenance processes and develop new engineering procedures to provide a stable environment that promotes efficient technical assistance and a safe onsite work environment.
• Develop and manage programs to pro-actively reduce commercial engineering onsite and project costs, improve fabrication efficiencies, and align commercial engineering  priorities consistent with the optimization of client requirements.
• Build and maintain customer relationships based on existing customer list, with a focus on customers who have not recently been visited.

Who we are looking for

Education and Experience

Bachelor’s degree in Mechanical or Chemical Engineering or a similar field is preferred, but equivalent years of experience will be accepted in lieu of a degree

5 - 10 years of project engineering experience in the Chemical Industry with Engineering Sales  and/or Project Management experience preferred.

5 -10 years of related industrial experience

Interpersonal Skills

Ability to maintain relationships with colleagues

Ability to communicate clearly and concisely with staff and customers

Able to work with a diverse group from different backgrounds and different disciplines

Excellent conflict management skills

Language Skills                                                            

Strong oral and written communication skills

Reasoning Ability                                                         

Strong inter-personal and management skills (communicating, motivating, and developing team members)

Must be able to manage multiple deadlines with competing priorities

Strong problem-solving and analytical skills

Self-motivated individual who can work independently and make decisions

Work well under pressure

Very detailed oriented

Capacity to multi-task and troubleshoot at the highest level

Mathematical Skills                                                   

Familiarity with Project Management principals

Knowledge of Excel formulas

Ability to create spreadsheets for calculations

Computer Skills                                                           

Excellent proficiency with the use of Excel, Word, Access, Outlook, and PowerPoint

Expertise in SAP

Other Qualifications                                  

Drug testing and background checks nationwide, programs include Houston Area Safety Council, DISA, Coats, LA Area and whatever other site-specific training is needed.

Ability to travel frequently- 30-50%

Physical

Able to do confined Space Entry

Ability to climb ladder cages

Capable of standing for part of the day

Able to bend and lift less than 15 lbs

To perform the job successfully, an individual should demonstrate the following competencies:

• Lead independently the day-to-day schedule
• Is supportive and helpful with a credible, reasonable and persuasive approach
• Self-starter and able to deal with ambiguity.

What we offer

We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of their diverse backgrounds. As you would expect from a world-leading organisation, we will also reward your contribution with a competitive salary and benefits. With all this and more, imagine what you could do?

If my expertise can help us reduce global emissions, IMAGINE WHAT YOU COULD DO?