Candex is a third-party service used by Umicore to efficiently manage one-off purchases or purchase orders with smaller order amounts, within defined product categories, while still providing suppliers a simple and transparent way to receive orders, invoice, and get paid.
What remains unchanged when using Candex:
- Umicore remains the contracting party and the supplier's business partner
- Purchase orders are placed for Umicore and delivered to Umicore
- Umicore’s terms and conditions apply
What changes when using Candex:Â
- Purchase orders are sent to suppliers by Candex on behalf of Umicore
- Invoices are submitted and processed via the Candex platform instead of directly through Umicore
For more information on the Candex process, frequently asked questions and local translations of this page, please scroll down.
Any questions about Candex?
For questions about the Candex process, purchase orders, or other support, the Candex team is available to assist you and can be contacted directly at any stage. Â
How the Candex process works
Step 1: Receiving a Purchase Order (PO)Â
When Umicore wishes to make a purchase via Candex, Umicore sends a purchase order to Candex for an authorized amount. The supplier then receives an email notification from Candex with the details of the PO.
Step 2: Registration and AcceptanceÂ
To proceed with the order, suppliers must register on the Candex platform (one‑time easy registration only) and accept the purchasing terms set by Umicore. As part of the registration, suppliers are required to provide bank and tax details to ensure correct payment processing.
Important: working with Candex is free of charge for suppliers.
Step 3: Submitting invoices
Once registered, suppliers can upload their invoice to the Candex platform for up to the authorized amount.Â
Important: invoices must be addressed to Candex and not to Umicore.
Step 4: Payment ProcessÂ
Candex verifies the invoice and invoices Umicore on behalf of the supplier. Once Candex receives the payment from Umicore, the funds are remitted to the supplier immediately. The payment term is 30 days from the date Candex invoices Umicore.
Step 5: Tracking Â
Suppliers can track the status of their orders and payments directly in the Candex platform. In case of issues or payment delays, Candex coordinates with the supplier and, if required, Umicore to resolve the matter promptly.
Frequently Asked Questions
Candex helps Umicore manage purchase orders within defined product categories and value tresholds more efficiently by standardizing processes and reducing administrative effort for Umicore.
Yes, when a supplier receives a purchase order via Candex, registration on the Candex platform is required to submit invoices and receive payment.
No, working with Candex is free of charge for suppliers.
Payments are processed via Candex. The payment term is 30 days from the date Candex invoices Umicore. Although invoices are issued through a local Candex entity, Umicore funds all verified payments. Payments are therefore fully backed by the financial strength and creditworthiness of the Umicore Group.
Payments are made in the currency specified in the purchase order issued via Candex. The applicable currency will be clearly indicated during the invoicing process on the Candex platform.
Any purchase order issued through the Candex platform must be invoiced to Candex and uploaded directly in the Candex platform. Please note that invoices should not be sent to Umicore.
- For questions related to a PO or general support, please reach out to support@candex.com Â
- For detailed info on the Candex process, please consult the help section on the Candex PlatformÂ